Shipping policy
Shipping & Delivery
At mnkny, we want your order to arrive safely, smoothly, and on time. Below you can find information about our shipping areas, fulfillment process, delivery times, shipping rates, order tracking, and how we handle delayed or lost shipments.
1. Where We Ship
We currently ship to customers worldwide.
Fulfillment locations: Orders are fulfilled from our own or partner fulfillment facilities in Singapore. The specific fulfillment facility used for each order may vary depending on inventory availability, product availability, and the destination of your order.
2. Shipping Rates
Standard Shipping: Free for orders of $49 or more.
Orders Below $49: A flat standard shipping fee of $9.90 applies to orders from $0–$48.99.
3. Processing & Delivery Time
Each order is carefully reviewed and prepared before shipment. Please allow 2–4 business days for order processing before your order is dispatched.
Estimated Standard Delivery Times:
United States: 7–12 business days
Europe: 8–18 business days
Other Destinations: 10–25 business days
The delivery estimates above begin after your order has been processed and dispatched. The 2–4 business day processing period is not included in the delivery estimates shown above.
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on destination, customs procedures, local carrier conditions, public holidays, severe weather, peak shipping periods, or other circumstances outside our reasonable control.
4. Shipping Carriers
We work with trusted shipping partners such as USPS, UPS, FedEx, and GOFOR.
The shipping carrier will be selected based on your delivery location, fulfillment location, and the most suitable available service.
5. Taxes & Pricing
We aim to keep checkout simple and transparent. All prices are clearly displayed before purchase, and any applicable taxes or fees will be calculated according to your location and payment requirements.
6. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
You can use the tracking link provided in your email to follow your delivery progress. Please allow some time after shipment for tracking information to become available in the carrier's system.
7. Delayed & Lost Packages
Occasionally, shipments may be delayed due to customs clearance, carrier delays, severe weather, public holidays, high shipping volumes, or other circumstances outside our reasonable control.
If your estimated delivery time has passed or your tracking information has not updated for an extended period, please contact us at support@mnkny.com with your order number. We will review the shipment and, where necessary, contact the shipping carrier to investigate the delay.
If the shipping carrier confirms that your package has been lost in transit, we will offer either a replacement shipment at no additional charge or a refund for the affected order.
A temporary pause in tracking updates does not automatically mean that a shipment has been lost. In some cases, the carrier may need additional time to complete its investigation before a replacement or refund can be issued.
8. Haven’t Received Your Order?
If your estimated delivery time has passed and your package has not arrived, please check:
- Confirm that your shipping address is correct
- Review your latest tracking updates
- Check nearby safe locations, neighbors, family members, or building staff if the package shows “Delivered”
If you still need assistance, please contact us at support@mnkny.com with your order number. Our team will help investigate the issue and guide you through the next steps.