Return & Refund Policy

Returns & Exchanges

At mnkny, we want every product you receive to meet your expectations. If something is not right, our support team is here to help make the process simple and convenient.

1. 30-Day Return & Exchange Policy

You may request a return or exchange within 30 days of delivery.

For order cancellations, we can provide a full refund if your order has not yet been shipped or processed. Once an order has been dispatched, it must follow our standard return procedure.

2. Return Conditions

For hygiene, safety, and product quality reasons, returned items must meet the following conditions:

  • Unused, unopened, and free from stains, odors, damage, or signs of wear
  • Original packaging, labels, and included accessories must be intact
  • Items must be returned in the same condition as received

Certain personal care or hygiene-related products may not be eligible for return once opened or used, unless they arrive defective or damaged.

3. How To Start A Return

Step 1: Contact Us
Email us at hello@mnkny.com with your order number and return reason.

Step 2: Wait For Return Approval
Please do not send any item back before your return request has been approved by our customer support team. Once approved, we will provide the applicable return warehouse address and return instructions.

Step 3: Prepare Your Package
Securely package the item and include your order number, original packaging, labels, and any included accessories.

Step 4: Send To The Provided Return Address
After receiving approval, send your return package to the return warehouse address provided by our customer support team.

Step 5: Product Inspection & Refund
Once your return package is received, our team will inspect the returned item within 30 days. Approved refunds will be issued to your original payment method within 5–10 business days after inspection.

RETURN ADDRESS

Please contact our support team before sending any return package. The return address will be provided after your return request is approved.

4. Exchanges

Need a different option? We are happy to assist with exchanges based on product availability. Please contact our support team first.

5. Return Shipping Costs

If the return is caused by a defective, damaged, or incorrect item, mnkny will cover the return shipping cost.

If the return is due to personal preference, incorrect selection, or change of mind, the customer will be responsible for return shipping fees.

We do not charge restocking fees.

6. Damaged Or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 30 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

Need Help?

Our support team is here to assist you with any questions or concerns.

Email: support@mnkny.com